Refund & Cancellation Policy

A passenger is eligible for a full standard refund only when they cancel at least 24 hours before the scheduled departure time shown for the trip.

Passenger cancellations made less than 24 hours before the scheduled departure time are not eligible for a standard refund, because the driver then has limited opportunity to fill the seat.

A full refund applies where the driver cancels, or cannot provide the confirmed ride.

A full refund applies where GoKar cancels a booking for safety or platform reasons.

A full refund applies where a duplicate or incorrect payment is confirmed.

Safety concerns, suspected fraud, and other exceptional circumstances are reviewed case by case through GoKar support.

These cases are not guaranteed an outcome or fixed timeline.

Refund requests should be submitted through GoKar support with the relevant booking details.

GoKar and the payment provider review requests on a case-by-case basis.

Approved refunds are initiated through the payment provider and returned to the original payment method used.

After processing, a refund may take up to 10 business days to appear. Times are set by the payment provider and are not controlled by GoKar.

Refund outcomes are subject to review by GoKar and the payment provider. This policy does not promise a fixed outcome, timeline, or amount.

This policy may be updated from time to time. Where changes matter, users will be informed through the platform.