Support & Contact
GoKar is operated by Sublime Masterpieces (Pty) Ltd, registration number 2022/572738/07. This page explains how to get help with GoKar bookings, payments, safety, and refunds.
How to reach us
You can reach GoKar support using the contact details below. Please include the relevant booking reference when you contact us.
Support availability
Support aims to respond as soon as practicable during standard operating hours.
Safety and urgent issues
For safety concerns related to a GoKar journey, please review our Safety Guidelines and report incidents through support as soon as it is safe to do so.
In an immediate emergency, contact your local emergency services directly.
Booking, payment and refund help
For booking, payment, or refund questions, please provide the relevant booking reference when you contact support.
Contact details
You can also read our Safety Guidelines. To delete your account, see our Account Deletion page.